User Terms & Conditions

Welcome to Prelinks, operated by JDL Tech Ltd.

These Terms & Conditions (the ‘Agreement’) establish a legal and binding contract between Users and JDL Tech Ltd. for the use of the Prelinks mobile telephone application software (‘App’) and the associated media on your smartphone or tablet (‘Device’).

Within these Terms & Conditions – ‘we’, ‘us’, ‘our’, ‘the company’ or ‘Prelinks’ refers to JDL Tech Ltd. t/a Prelinks. ‘You’ or ‘your’ refers to the visitor, user or customer, singular also refers to plural, masculine to feminine and vice versa.

For the purposes of these Terms, the following, additional definitions shall apply:

‘Customer’ – an individual or individuals who purchase tickets for an Event via the Prelinks mobile telephone application software (‘App’).

‘Event’ – any event for which a user can purchase or register for a Ticket, or for which an Event Organiser can advertise or sell Tickets, as part of the Service.

‘Event Organiser(s)’ – a third party supplier or suppliers of Events (which will typically include the sale of tickets for Events), which may include a nightlife venue, performer, promoter, university society or organisation, or general event organiser.

‘Ticket’ – an item purchased via the App that gains the user entry into a specified Event.

‘User’ – the individual or business (including any sole trader, partnership, limited company or other organisation or person) that has registered (either themselves or by means of a duly authorised officer, agent or other representative) with Prelinks by means of the registration screen on the App or any other accessible services.

The terms of this Agreement apply to the App or any of the services accessible through the App (‘Services’), including any updates or supplements to the App or Services, unless they come with separate terms, in which case those terms apply.

We license use of the App and any Services to you on the basis of this Agreement and subject to any rules or policies applied by any mobile application store provider or operator (‘Appstore’) from whose site, including Google Play and the Apple Appstore, you downloaded the App (‘Appstore Rules’). We do not sell the App to you. We remain the owners of the App at all times.

By using the App and Service you are deemed to have accepted this Agreement, If you do not accept or disagree with any part of this Agreement, you must not use these Services.

These Terms are effective as of 1st September 2017.

Important Notice

You must be at least 18 years of age to access and use the App and its Services. By accessing and using the App and its Services, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all of the terms and conditions therein. If we have reason to believe that you do not have the right, authority and capacity to access and use the App and its Services, we reserve the right to restrict or prevent you from accessing or using the App and its Services.

Use of the App

All users are expected to contribute towards ensuring everyone’s experience of the Prelinks App is safe, pleasant and hassle-free. We encourage and ask users to report any misuse of the App or Service or a breach of this Agreement.

We may change these terms at any time by sending you an e-mail with details of the change or notifying you of a change when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Services.

From time to time, updates to the App may be issued through the Appstore. Depending on the update, you may not be able to use the Services until you have downloaded the latest version of the App and accepted any new terms.

The terms of service for our payment processing service, provided by Stripe, are incorporated into this Agreement by reference. By using the App and its Services to purchase Tickets for Events, you acknowledge and agree to the Stripe Checkout User Terms of Service.

The terms of our privacy policy are incorporated into this Agreement by reference. Additionally, by using the App or any Service, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send using the App or any Service may be read or intercepted by others.

By using the App or any of the Services, you consent to us collecting and using information about the Device and related software, hardware and peripherals for Services that are internet-based or wireless to improve our products and to provide any Services to you.

Certain Services will make use of location data sent from the Devices. You can turn off this functionality at any time by turning off the location services settings for the App on the Device. If you use these Services, you consent to us and our affiliates’ and licensees’ transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based products and services. You may withdraw this consent at any time by turning off the location services settings on your device.

The App or any Service may contain links to other independent third-party websites (‘Third-party Sites’). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.

Grant of Licence

 

The company owns and retains all intellectual property rights in and to the App and any Service.

In consideration of you agreeing to abide by the terms of this Agreement, we grant you a non-transferable, non-exclusive licence to use the App on the Devices (and any future devices you may own), subject to these terms, the Privacy Policy and the applicable Appstore Rules, incorporated into this Agreement by reference. We reserve all other rights.

Except as expressly set out in this Agreement or as permitted by any local law, you agree:

not to copy the App except where such copying is incidental to normal use of the App, or where it is necessary for the purpose of back-up or operational security;

not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App;

not to make alterations to, or modifications of, the whole or any part of the App, or permit the App or any part of it to be combined with, or become incorporated in, any other programs;

not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the App with another software program, and provided that the information obtained by you during such activities:

is used only for the purpose of achieving inter-operability of the App with another software program;

is not unnecessarily disclosed or communicated without our prior written consent to any third party; and

is not used to create any software that is substantially similar to the App; and you agree

to keep all copies of the App secure and to maintain accurate and up-to-date records of the number and locations of all copies of the App;

to include our copyright notice on all entire and partial copies you make of the App on any medium; and

not to provide or otherwise make available the App in whole or in part (including object and source code), in any form to any person without prior written consent from us.

Intellectual Property Infringement

If you believe that your work has been copied and posted on the Service in a way that constitutes copyright infringement, please contact us and include the following details:

a description of the copyrighted work that you claim has been infringed;

the location within the Service of the material that you claim is infringing is located (and such description must be reasonably sufficient to enable us to find the alleged infringing material, such as a URL);

your contact information including your address, telephone number and email address;

a written statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; and

a statement by you that the above information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner’s behalf verified by electronic or physical signature.

Eligibility

 

You must be at least 18 years of age to access and use the App or any Service. By accessing and using the App or any Service, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all of the terms and conditions therein. If you create an account, you represent and warrant that you are not required to register as a sex offender with any government entity or other appropriate agency or organisation.

Creating an account

 

To create an account, you will need to sign in using your Facebook login. If you do so, you authorise us to access and use certain Facebook account information including, but not limited to, your public Facebook profile, age and information about Facebook friends you might share in common with other users of the App or Service. For further detail regarding the information we collect from you and how we use it, please refer to our Privacy Policy.

It is a breach of this Agreement to provide false information, through Facebook or any other means, in order to acquire our services.

Your interactions with other users

 

You are solely responsible for your interactions with other users within the Service, in person or through any other means of communication.

You understand that we do not conduct criminal background checks or screenings of our users. We also do not inquire as to the backgrounds of all of our users or attempt to verify the statements of our users. We make no representations or warranties as to the conduct of users or their compatibility with any current or future users. We reserve the right (but not the obligation) to conduct any criminal background check or other screenings (such as sex offender register searches), at any time and using available public records.

Posting guidelines

 

You understand and agree that we may, but are not obliged to, monitor or review any content that you transmit to other users within the Service. We may delete any content, in whole or in part, that in our sole judgment violates this Agreement or may harm the reputation of the App, Service or the company.

The following is a non-exhaustive list of the kind of content that is prohibited in the Service. You may not post, upload, display or otherwise make available content that:

promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;

advocates harassment or intimidation of another person or group;

requests money from, or is intended to otherwise defraud, other users of the Service;

involves the transmission of “junk mail”, “chain letters,” or unsolicited mass mailing or “spamming” (or “phishing”, “trolling” or similar activities);

promotes false or misleading information, illegal activities or conduct that is defamatory, libellous or otherwise objectionable;

promotes an illegal or unauthorised copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated images, audio or video, or links to pirated images, audio or video files;

contains images of another person without his or her permission;

contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);

provides material that exploits people in a sexual, violent or other illegal or immoral manner, or solicits personal information from anyone under the age of 18;

provides instructional information about illegal activities such as making or buying illegal weapons or drugs, violating someone’s privacy, or providing, disseminating or creating computer viruses;

contains viruses, time bombs, Trojans, cancelbots, worms or other harmful, or disruptive codes, components or devices;

impersonates, or otherwise misrepresents affiliation, connection or association with any person or entity;

provides information or data that you do not have a right to make available under law or under contractual or fiduciary relationships (such as insider information, proprietary and confidential information);

disrupts the normal flow of dialogue, causes a screen to “scroll” faster than other users are able to type, or otherwise negatively affects other users’ ability to engage in real time exchanges;

solicits passwords or personal identifying information for commercial or unlawful purposes from other users or disseminates another person’s personal information without his or her permission; or

publicises or promotes commercial activities and/or sales without our prior written consent such as but not limited to contests, advertising and pyramid schemes.

We reserve the right to terminate any account without giving notice where we consider a user’s actions or omissions are a breach of these terms or are otherwise inappropriate.

When terminating an account all content that was previously available may be permanently deleted.

Prohibited Activities

 

The company reserves the right to investigate, suspend and/or terminate your account if you have misused the Service or behaved in a way the company regards as inappropriate or unlawful, including actions or communications that occur off the Service but involve users you meet through the Service. The following is a non-exhaustive list of the types of actions that you may not engage in with respect to the Service. You will not:

impersonate any person or entity;

solicit money from any users;

post any content that is prohibited in our Posting Guidelines above;

“stalk” or otherwise harass any person;

express or imply that any statements you make are endorsed by the company without our specific prior written consent;

use the Service in an illegal manner or to commit an illegal act;

access the Service in a jurisdiction in which it is illegal or unauthorised;

ask or use users to conceal the identity, source, or destination of any illegally gained money or products;

use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents;

collect usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Service;

interfere with or disrupt the Service or the servers or networks connected to the Service;

email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted to or through the Service (either directly or indirectly through use of third party software);

“frame” or “mirror” any part of the Service, without the company’s prior written authorisation;

use meta tags or code or other devices containing any reference to the company or the Service (or any trademark, trade name, service mark, logo or slogan of the company) to direct any person to any other website for any purpose;

modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Service any software used on or for the Service, or cause others to do so; or

post, use, transmit or distribute, directly or indirectly, (e.g. screen scrape) in any manner or media any content or information obtained from the Service other than solely in connection with your use of the Service in accordance with this Agreement.

Events

 

You are solely responsible for your conduct at, or related to, Events listed within the Service.

You acknowledge and agree that the company is neither responsible nor liable, directly or indirectly, for a) the safety and security of its users; and b) conduct between users, at Events listed within the Service

Prelinks does not guarantee that the Events listed within the Service are completely accurate or reliable.

Unless stated, Prelinks has no affiliation with the venues and Events listed on the Service.

We do not have any control over the admission policies of any of the venues hosting an Event listed within the Service. The Event Organiser reserves the right to grant or deny entry to an Event, as per their Event’s terms and conditions of entry.

Continuity of Service

 

Colours, layout, design, images etc. may be subject to distortion or placement, position or proportion issues dependant on the type of device used to access the Service and any personal adjustments or settings within that device.

We will make all reasonable endeavours to maintain continuous and secure access to the Service. However, technology and equipment can function incorrectly or fail to function at all, and the operation and availability of the Service and the website may be interrupted or interfered with beyond our control. We cannot give any warranties or guarantees nor shall we be liable in contract, tort or negligence in respect of your inability to access the Service or loss, damage or corruption of any data you store on our servers.

Limitation of Liability

 

You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the App meet your requirements.

We only supply the App and Service for domestic and private use. You agree not to use the App or service for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Our maximum aggregate liability under or in connection with this Agreement (including your use of any Services) whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the amount paid by you for the App from the relevant official Appstore.

Nothing in this Agreement shall limit or exclude our liability for:

death or personal injury resulting from our negligence;

fraud or fraudulent misrepresentation; or

any other liability that cannot be excluded or limited by English law.

Application Store Additional Terms & Conditions

 

The following additional terms and conditions apply to you if you downloaded the App from the Apple App Store. To the extent the other terms and conditions of this Agreement are less restrictive than, or otherwise conflict with, the terms and conditions of this Section, the more restrictive or conflicting terms and conditions in this section apply, but solely with respect to apps from the App Store. Any terms used within this clause not defined in this Agreement shall have their meaning in the Apple App Store Terms and Conditions.

Acknowledgement:

Prelinks and you acknowledge that this Agreement is concluded between Prelinks and you only, and not with the App Store. Prelinks, not the App Store, is solely responsible for the Service and the content thereof. If this Agreement provides for usage rules for Prelinks that are less restrictive than the Usage Rules set forth for Apps in the App Store Terms of Service, the more restrictive or conflicting App Store term applies, as applicable.

Scope of Licence:

The licence granted to you for Prelinks is limited to a non-transferable license to use the Service on an iOS device that you own or control as permitted by the Usage Rules.

Maintenance and Support:

Prelinks is solely responsible for providing any maintenance and support services with respect to the Service, as specified in this Agreement, or as required under applicable law. Prelinks and you acknowledge that the App Store has no obligation whatsoever to furnish any maintenance and support services with respect to App.

Warranty:

Prelinks is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Service to conform to any applicable warranty, you may notify the App Store, and the App Store may refund the purchase price of Prelinks to you; and to the maximum extent permitted by applicable law, the App Store will have no other warranty obligation whatsoever with respect to the Service, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Prelinks’ sole responsibility.

Product Claims:

Prelinks and you acknowledge that the App Store is not responsible for addressing any claims of you or any third party relating to the Service or your possession and/or use of Prelinks, including, but not limited to: (i) product liability claims; (ii) any claim that Prelinks fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. This Agreement does not limit Prelinks’ liability to you beyond what is permitted by applicable law.

Intellectual Property Rights:

Prelinks and you acknowledge that, in the event of any third party claim that Prelinks or your possession and use of the Service infringes that third party’s intellectual property rights, Prelinks, not the App Store, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.

Legal Compliance:

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

Developer Name and Address:

Prelinks’ contact information for any end-user questions, complaints or claims with respect to the Service is set forth below.

Third Party Terms of Agreement:

You must comply with applicable third party terms of agreement when using Prelinks.

Third Party Beneficiary:

You agree that the App Store provider (and its subsidiaries) is a third party beneficiary of this Agreement and will have the right to enforce this Agreement.

Other Important Terms:

 

Unauthorised use of the App or Service may give rise to a claim for damages and/or be a criminal offence. In the interest of keeping users safe, we may use any method available to us, including technical and legal to prevent anyone who has held an account terminated for a breach of these terms from accessing and using our Service.

The Agreement is constructed and governed in accordance with English Law and in the English language, the courts of England and Wales have non-exclusive jurisdiction to adjudicate and provide determinations on any dispute arising from or in relation to this Agreement.

If any provision of this Agreement is held invalid or unenforceable by a Court of competent jurisdiction, the remaining provisions will remain in full force and effect. Wherever possible the invalid or unenforceable term shall be replaced by one with a similar effect or meaning.

If we fail to insist that you perform any of your obligations under this Agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

We may transfer our rights and obligations under this Agreement to another organisation, but this will not affect your rights or our obligations under this Agreement.

You may only transfer your rights or obligations under this Agreement to another person if we agree in writing.

This Agreement does not create a partnership, joint venture, agency, broker, employee, franchise or any other trading relationship between us and you.

Any notices necessary or required under the provisions of this Agreement shall be served by way of electronic mail. The date of service of the notice shall be the date of sending. Notices shall be deemed to have been served 1 hour after sending an electronic mail if the electronic mail has not been returned undelivered.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR AND HEREBY WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGE TO YOUR DEVICE, COMPUTER SYSTEM, INTERNET ACCESS, DOWNLOAD OR DISPLAY DEVICE, OR LOSS OR CORRUPTION OF DATA THAT RESULTS OR MAY RESULT FROM THE DOWNLOAD OF ANY SUCH MATERIAL. IF YOU DO NOT ACCEPT THIS LIMITATION OF LIABILITY, YOU ARE NOT AUTHORISED TO DOWNLOAD OR OBTAIN ANY MATERIAL THROUGH THE SERVICE.

 

14. Further Support

For further support or if you have any questions, complaints or claims with respect to this Agreement, please contact us and we shall endeavour to address your concerns. If you feel that your concerns have been addressed incompletely, we invite you to let us know for further investigation.

 

JDL Tech Ltd.

81 Palace Gardens Terrace
London
W8 4AT
Company Number: 9496689
Phone Number: +447701096150

Cancellations and Refunds Policy

The following sets out the Cancellations and Refunds Policy that form part of Prelinks’ Terms and Conditions of service (the “Terms”).

The definitions for key terms used in this policy are the same as those laid out in the Terms.

By using Prelinks you are deemed to have accepted the Terms. If you do not accept, or disagree with any part of this Agreement, you must not use the Service.

This policy is effective as of 1st September 2017.

Important Notice

By using the Service to sell Tickets for Events, Event Organisers are liable to account for refunds and to follow with due diligence the procedure for refunding customer funds set out in this policy. By using the Service to buy Tickets for Events, Customers are entitled to claim refunds for Tickets purchased, under certain conditions which are explained in this policy.

  1. Prelinks’ Refund Policy
    1. A Customer may apply to Prelinks for a refund of the price of the Ticket prior to the Event in question starting. Acceptance of refunds are determined by the Event’s refund policy, which is set by the Event Organiser. It is the Customer’s responsibility to check this policy with the Event Organiser prior to purchasing the Ticket. Prelinks is not liable to the Customer for any refunds.
    2. If the Event Organiser agrees to provide the Customer with a refund in accordance with clause 1.1., and notifies Prelinks that it has agreed to provide a refund, Prelinks will process any refund due to the Customer within a reasonable period and, in any case, within 30 days of being notified of the refund by the Event Organiser.
    3. If an Event is cancelled, re-scheduled or undergoes a significant change, as determined by Prelinks, the Customer may be entitled to a refund:
      1. For cancellations, refunds to all Ticket holders shall be processed immediately by Prelinks on behalf of the Event Organiser.
      2. In the case an Event is re-scheduled, the Customer will have 72 hours to claim a refund. If no claim is made within the timeframe outlined the Customer loses their right to claim a refund for the rescheduling of an Event.
      3. In the case an Event undergoes a significant change, as determined by Prelinks, the Customer has 72 hours to claim a refund. If no claim is made within the timeframe outlined the Customer loses their right to claim a refund for a significant change made to an Event.
      4. The Customer is not entitled to claim a refund via Prelinks in the case of an Event being cancelled or re-scheduled due to adverse weather conditions, although the Customer may be able to claim a refund via other means in such circumstances. If the Event Organiser agrees to refund the Customer, Prelinks may work with the Event Organiser to facilitate Customer refunds.
      5. A change to the Event’s performer line-up or the failure of a performer to attend an Event is not considered by Prelinks to be a significant change.
    4. If it is demonstrated that the Customer has paid too much for their Ticket. In such circumstances, Prelinks will refund the difference between the price paid and the face value of the Ticket, as originally set by the Event Organiser.
    5. Prelinks typically, although not exclusively, holds funds generated in the sale of Tickets for a period of 5 working days after the Event has finished. After this period of time has elapsed, Prelinks transfers all funds generated in the sale of Tickets, less any booking fees, into the Event Organiser’s connected Stripe account.
    6. Unless otherwise agreed, the Event Organiser will receive the total face value of Tickets sold via Prelinks’ Service directly into their Stripe account.
    7. Prelinks reserves the right to reverse the transfer of funds to an Event Organiser’s connected Stripe account in those circumstances in which the Event Organiser has not complied with the terms laid out in this policy and is deemed to be liable to refund part or all of the funds generated in the sale of Tickets.
    8. Prelinks reserves the right to withhold funds from the Event Organiser if they have not complied with any aspect of this policy or the Terms or in those circumstances in which there is reason, as determined by Prelinks, to expect a Customer to make a complaint, dispute or claim for a refund.
    9. It is Prelinks’ obligation to facilitate communications with and on behalf of the Customer and the Event Organiser during a complaint, dispute or claim for a refund, until such time as the funds generated in the sale of Tickets have been transferred to the Event Organiser, at which point any complaint, dispute or claim for a refund must be made by the Customer directly to the Event Organiser.
    10. Prelinks is under no obligation to facilitate communications relating to a complaint, dispute or claim for a refund after such point as the funds generated in the sale of Tickets have been transferred to the Event Organiser.
  1. Event Organiser’s Responsibilities
    1. Prior to an Event starting, the Event Organiser must make themselves available to respond to any claim for a refund made by a Customer and communicated via Prelinks. The Event Organiser’s decision is determined according to the Event’s own refund policy, as per clause 1.1., and will be relayed to the Customer via Prelinks.
    2. As per clause 1.8., failure to respond to a Customer claim for a refund made prior to an Event starting can result in the delay of the transfer of funds generated in the sale of Tickets to the Event Organiser’s connected Stripe account, until such point as the claim is resolved.
    3. Should the Event Organiser cancel an Event or withdraw Tickets from our Service, it is the Event Organiser’s responsibility to inform Prelinks immediately of the decision. In such circumstances, the Event Organiser shall refund any and all Ticket sales in accordance with these Terms, and is responsible for ensuring that any funds transferred to the Event Organiser are accounted for and returned to Prelinks for reimbursement.
    4. Failure to provide Prelinks with clear warning, as determined by Prelinks, of Event or Ticket cancellation can result in the Event Organiser receiving a reduced share of funds generated in the sale of Tickets.
    5. Should the Event Organiser refuse entry to a Prelinks Ticket holder, or have reason to expect a Customer complaint, dispute or claim for a refund, it is their obligation to inform Prelinks as soon as possible after the event has finished. Failure to inform Prelinks of such incident in due time is considered to be a breach of these Terms, and can result in the Event Organiser receiving a reduced share of funds generated in the sale of Tickets.
    6. Once funds have been transferred to the Event Organiser, it is the obligation of the Event Organiser to respond to and manage any complaints, disputes or claims for a refund made by a Customer.
  1. Claiming a Refund
    1. To claim a refund, please contact us.
    2. As per the rules laid out in clause 1., Customers are entitled to claim a refund in certain circumstances.
    3. Customers must be aware that the success of their claim is often determined by the Event’s specific policy. However, where the claim is made in relation to a clause outlined in Prelinks’ Refund Policy, Prelinks will work with the Event Organiser to process the refund on the Customer’s behalf.
    4. Once the Event Organiser has been transferred the funds generated in the sale of Tickets, Prelinks is no longer liable to facilitate the Customer’s claim, although they may still be disposed to assist the Customer in certain cases.
    5. There are certain circumstances in which the Customer is not entitled to a refund from Prelinks:
      1. If the Customer fails to turn up for an Event or turns up after the time specified in the terms and conditions of entry or on the wrong date;
      2. If the Customer is refused entry to an Event because they do not comply with the terms and conditions of entry. For instance, if the Customer fails to provide a valid Ticket, valid identification, or is deemed to be intoxicated, they are likely to be refused entry by the Event Organiser, in which case refunds will not be processed;
      3. If there is a change to an Event that does not constitute a significant change, as determined by Prelinks;
      4. If an Event is re-scheduled and the Customer fails to notify Prelinks of their inability to attend the re-scheduled Event within the timeframe outlined in clause 1.3.2.;
      5. If an Event Organiser oversells the Event. In such circumstances, the Customer should raise any complaint, dispute, or claim for a refund with the Event Organiser directly.
      6. After the Event has commenced. Once the Event has commenced, any complaints, disputes or claims for a refund should be taken up with the Event Organiser directly.

Event Organiser Terms and Conditions

Welcome to Prelinks, operated by JDL Tech Ltd.

These Terms & Conditions (the ‘Agreement’) establish a legal and binding contract between Event Organisers and JDL Tech Ltd. for the use of the Prelinks event organiser web portal (‘Portal’), the entry management application software (‘Scanner App’), and any service(s) accessible via use of the Portal or Scanner App (the Portal, Scanner App and any service(s) accessible via use of the Portal or Scanner App are individually and collectively known as the ‘Service’).

Within these Terms & Conditions, ‘we’, ‘us’, ‘our’, ‘the company’ or ‘Prelinks’ refers to JDL Tech Ltd. t/a Prelinks. ‘You’ or ‘your’ refers to the Event Organiser (defined below).

For the purposes of these Terms, the following, additional definitions shall apply:

‘Customer’ – an individual or individuals who purchase tickets for an Event via the Prelinks mobile telephone application software (‘App’).

‘Event’ – any event for which a user can purchase or register for a Ticket, or for which an Event Organiser can advertise or sell Tickets, as part of the Service.

‘Event Organiser(s)’ – a third party supplier or suppliers of Events (which will typically include the sale of tickets for Events), which may include a nightlife venue, performer, promoter, university society or organisation, or general event organiser.

‘Ticket’ – an item purchased via the App that gains the User entry into a specified Event.

‘User’ – the individual or business (including any sole trader, partnership, limited company or other organisation or person) that has registered (either themselves or by means of a duly authorised officer, agent or other representative) with Prelinks by means of the registration screen on the App or any other accessible services.

The terms of this Agreement apply to the Service, including any updates or supplements to the Portal, Scanner App or any services accessible via use of the Portal or Scanner App, unless they come with separate terms, in which case those terms apply.

By using the Service you are deemed to have accepted this Agreement. If you do not accept, or disagree with any part of this Agreement, you must not use the Service.

These Terms are effective as of 1st September 2017.

Important Notice

You must be at least 18 years of age to access and use the Service. By accessing and using the Service, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all of the terms and conditions therein. If we have reason to believe that you do not have the right, authority and capacity to access and use the Service, we reserve the right to restrict or prevent you from accessing or using the Service.

  1. Use of our Service
    1. You can only use our Service when you have registered to do so.
    2. In using our Service, you agree that:
      1. In making our Service available to you, we are granting you a limited licence to use the Service, in accordance with the Terms.
      2. All information provided by you to us, including your registration to use our Service, is true, accurate, and in no way misleading. You can update your information and details by accessing your account via the Portal.
      3. You are responsible and liable for ensuring that anyone using our Service via your account complies with the Terms.
      4. We reserve the right to restrict or prevent your use of the Service if you fail to comply with any aspect of the Terms.
      5. You will comply with all applicable Terms.
      6. You will not use our Service for any unlawful purpose.
      7. You will not use our Service for any activity that we deem to be damaging to Prelinks and JDL Tech Ltd., or to our reputation.
      8. You will not use our Service in any way that causes it to become damaged or impaired, or in any way compromises the functionality of our Service.
      9. You will not upload or transmit any computer viruses, macro viruses, Trojans, worms or other harmful programmes intended to interfere with, interrupt or disrupt the normal functionality of a computer, smart phone, computer tablet or other mobile technology.
      10. You will not attempt, successfully or unsuccessfully, any unauthorised access to any part of our Service or the accounts of other users. Nor will you use our Service in such a way as to violate or infringe the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy).
      11. You will not use our Service to disseminate any content which is defamatory, obscene, a form of harassment, or considered to be threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, disability, or otherwise.
      12. You will not use our Service to display or advertise third party products and services, unless expressly agreed with us beforehand and in writing.
      13. We reserve the right to monitor the nature and content of information and communications transmitted and received through our Service. We also disclaim any liability in respect of such content. Should you wish to complain about another user of the platform, please contact us.
      14. You will treat all Customers you engage with via our Service in a respectful manner, and not intend to, or act in such a way as to cause harm to any person, or engage in any unlawful, threatening, harassing, discriminatory, abusive behaviour or activity when interacting with Customers or using our Service.
  1. Our relationship with you
    1. Unless expressly agreed in writing otherwise, we act as your agent in facilitating the sale of Tickets to Events. We do not set ticket prices, or determine seating at Events (where applicable).
    2. You retain ownership of tickets and rights to grant entry to an Event.
    3. We agree to display details about other services (‘Third-party Sites’) via which Tickets for your Event are available for sale. However, we are in no way responsible for the nature of the services provided by the Third-party Services, nor for the Customer’s experience in transferring from our App and its services to Third-party Sites. Nor are we liable for any content, terms or policies that a Customer might encounter through Third-party Sites.
    4. We are not responsible for the behaviour, actions or inactions of Customers. Any contract for the provision of Events, entertainment or Event services is between you and the Customer, and not Prelinks.
  1. Our obligations
    1. We will display details about you, your Events and your Tickets on our App, but we do not guarantee that any or all of the Tickets you make available for sale via our Service will be purchased. We also reserve the right to refuse to display any details about, your Events and your Tickets on our App that we deem to contravene the Terms.
    2. We retain complete discretion as to what is displayed on our App, and the manner in, and length of time for which Events are listed.
    3. We will obtain from the Customer, and transfer to you, the full face value of a ticket, as determined by you via our Service. We reserve the right to withhold payment should you contravene the Terms.
    4. We are responsible for the communication of any significant alteration to an Event, as organised by you, to Customers. However, you are liable to pay back any fees you have received from the sale of Tickets to Events that undergo significant alteration and result in a Customer refund.
    5. We will not charge you for use of our Service as prescribed in these Terms, unless otherwise agreed.
    6. In addition to the face value of Tickets, we typically charge the Customer a booking fee as payment for the services we provide. The booking fee is clearly itemised so as to distinguish it from the face value you set for Tickets.
    7. We retain complete discretion as to whether to charge a booking fee, and the value of said fee. Unless otherwise agreed, you will not be entitled to any or all of the booking fee.
  1. Your obligations
    1. You confirm that you are authorised to sanction the use of our Service, and that in doing so you commit to uphold the accompanying Terms.
    2. You confirm that you have permission to use all materials you provide us with in the promotion of your Event and sale of your Tickets.
    3. You agree:
      1. To accurately portray Events that you promote via our Service. This includes keeping Events up-to-date with any alterations to the start or end date, entry cut-off times, venue, location, and any other relevant or important information concerning your Event.
      2. To relay to us immediately any alterations to your Event that could affect Customers’ perception of the Event, or that in any way render as false the details provided to the Customer at the point of purchase of their Ticket.
      3. To accurately portray the Tickets you make available for sale through our Service, including the name, price and description of each Ticket.
      4. To make available a proportion of your Event tickets for sale via our Service, and to not sell those tickets by another method unless unsold tickets are first removed from our Service.
      5. To routinely track the number of Tickets you have sold via our Service, using your account that is accessed through the Portal.
      6. To adhere to the terms and conditions of our Cancellations and Refunds Policy.
      7. To ensure that you have taken the necessary precautions to protect against the failure of the Scanner App, including use of the failsafe we supply via the Portal.
      8. To perform adequate identity checks of all Prelinks Ticket holders, such that there is no doubt as to the validity of the Ticket, nor of the Customer’s ownership of the Ticket.
      9. To ensure that you use the Scanner App to control and record the entries of all Prelinks Ticket holders, where practicable.
      10. To acknowledge your responsibility for proper use of the failsafe, such that you ensure that the list of Customers in use during the entry management process is up-to-date, and represents the final list of Ticket holders.
      11. To guarantee Prelinks ticket holders a fast and professional level of customer experience during the entry management process.
      12. To permit entry to all Prelinks Ticket holders, and any accompanying persons that are included on the Ticket presented and designated as guests of the primary Ticket holder, subject to full compliance with your terms and conditions of entry.
      13. To acknowledge your responsibility for the admission of all Ticket holders, such that any consequence of improper or illegitimate entry of persons is dealt with, and compensated for (where applicable), by you.
      14. Not to admit any person who we inform you has obtained a Ticket fraudulently, or in any way that contravenes our Customer Terms & Conditions.
      15. To accept our payment terms (set out below), and to provide bank details so that payment can be made to you electronically.
      16. To include a reference to the availability of Tickets via our Service in all relevant website, social media, push notification and email marketing you run for your Event, unless we expressly instruct you otherwise.
      17. Not to use our name, logo, address, or any other details of our Service or of Prelinks or JDL Tech Ltd. in illegal or unauthorised publicity activities, or where we expressly request you not to do so.
      18. That it is your duty to resolve any dispute or complaint regarding the content or quality of an Event, your actions or inactions, or those of your performers, staff and representatives, and that during communications of this nature you will not implicate, or make reference to, Prelinks’ and our involvement in the Event, unless expressly instructed otherwise.
      19. That we may investigate any complaint or allegation made against you by a Customer and that you will cooperate during the handling of such matters.
  1. Tickets and Sales
    1. You may sell any number of Tickets for an Event via our Service, provided the total number of Tickets made available does not exceed the legal capacity of the Event.
    2. You may not make available for sale via our Service, nor any other method of sale, a total number Tickets that exceeds the legal capacity of the Event.
  1. Price, Payment Terms and Booking Fees
    1. Our Service is free to use. Unless otherwise agreed, we will not charge you any subscription or usage fees.
    2. Tickets may be sold via our Service free of charge or at a price determined by you. Unless otherwise stated or agreed, free tickets will not incur a booking fee.
    3. Unless otherwise agreed, our default booking fee rate will automatically apply to Tickets that you make available for sale via our Service. The rate is subject to change by us, at any time, and we reserve the right to alter the rate without your consultation or consent.
    4. We will pay you the total face value of Tickets for your Event sold via our Service, as determined by you. We will pay you after the Event has taken place, subject to a “cooling-off” period during which we handle any refund requests made to us by Customers. This is typically, although not limited to, a 5-7 day period. (See our Cancellations and Refunds Policy for more information.)
    5. It is your responsibility to give us your correct bank details. We accept no liability for payments that are lost as a result of you supplying incorrect bank details.
    6. We pay you via Stripe, using their Connect Account facility, which means that funds are paid into the Stripe account you set up via the Portal during the creation of Tickets. Once the money is transferred into your account, you may withdraw it.
    7. We reserve the right to control funds paid into your connected Stripe account, such that we may reverse a transfer into your account at any point. We do not typically use this service, and will not do so without explaining to you the reasons for our actions, unless you are deemed to have broken the Terms, in which case we may act as per clause 6.7. without forewarning or without your consent.
    8. You do not need to invoice us for the sale of Tickets via our Service. We will not add VAT to, or deduct VAT from, the face value of the Tickets. Accounting and paying for any VAT due on the sale of Tickets sold via our Service is your responsibility. We will not issue VAT receipts for the face value of Tickets. If you are registered for VAT, you agree to provide a VAT receipt to Customers who request one.
    9. The booking fee we charge is inclusive of VAT. We will state the fee as inclusive of VAT where appropriate, and will account for and pay any VAT due on the booking fee. If we agree that you will receive a proportion of the booking fee from us, and you are VAT registered, you agree to issue a VAT invoice that accounts for your share of the booking fee, and to pay for any VAT due on your share.
    10. We will pay for all payment processing fees incurred in the charging of Customer cards and the transfer of funds to your connected Stripe account. We will not charge you for these fees unless otherwise agreed.
  1. Stripe Connected Account Agreement
    1. In agreeing to these Terms, you also accept the following:
    2. Payment processing services for Event Organisers on Prelinks’ App and Service are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the ‘Stripe Services Agreement’). By agreeing to these Terms or continuing to operate as an Event Organiser on Prelinks, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Prelinks enabling payment processing services through Stripe, you agree to provide Prelinks accurate and complete information about you and your business, and you authorize Prelinks to share it and transaction information related to your use of the payment processing services provided by Stripe.
  1. Scanner App
    1. All Tickets can be scanned using our Scanner App, which is free to download via the App and Google Play Stores.
    2. It is your duty to supply a mobile device for the purpose of using the Scanner App. We are under no obligation to provide you with a mobile device.
    3. You are responsible for ensuring the Scanner App has the most up-to-date list of Ticket holders. You risk compromising the entry management process if you do not update the list after ticket sales have stopped.
  1. Intellectual Property
    1. You acknowledge that all Intellectual Property Rights subsisting in the Portal, Scanner App and accessible services, including in relation to the design, text, graphics, music, photographs, sound, video and any other material (‘Content’) as well as the selection or arrangement thereof, are owned by Prelinks or are owned by third parties and used by Prelinks under licence.
    2. You may print off one copy, and may download extracts, of any page(s) from the Portal, Scanner App or accessible services for your personal use.
    3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    4. Prelinks’ status (and that of any identified contributors) as the authors of Content on our Service must always be acknowledged.
    5. You must not use any part of the Content for commercial purposes without obtaining a licence to do so from Prelinks or our licensors.
    6. You agree that by submitting any Content for publication via our Service, you maintain any copyright you may have, and you grant us and our affiliates full rights and license to use, reproduce, and edit the Content, whether for commercial or non-commercial purposes.
    7. You are solely responsible for the Content you submit for publication via our Service. We do not endorse any opinion, recommendation, or advice expressed by the Content you submit, and we expressly disclaim any and all liability in connection with the Content you submit.
  1. 10.Cancellations and Refunds

Details on our Cancellations and Refunds Policy, which forms part of these Terms, can be found here.

  1. 11.Availability of Service
    1. We aim to offer the best service possible, however we cannot guarantee that our Service will function faultlessly. If a fault does occur, please contact us and we will attempt to correct the fault as soon as possible.
    2. We will occasionally need to restrict access to our Service in order to carry out repairs, maintenance or upgrades.
    3. We cannot guarantee that upgraded services will immediately and consistently function as intended. In the event that our Service is compromised by a repair, upgrade or maintenance work, we will endeavour to correct the Service as soon as possible.
  1. 12.Limitation of Liability
    1. Neither Prelinks, nor any of its directors, employees or other representatives, will be liable for loss or damage arising out of or in connection with the use of its Service. This is a comprehensive limitation of liability that applies to damages of any kind, whether arising from negligence, breach of contract, statutory duty or otherwise, including (without limitation):
      1. compensatory damages;
      2. direct losses;
      3. indirect or consequential loss;
      4. loss of data;
      5. loss of income or profit; or
      6. loss of or damage to property and claims of third parties.
    2. The total liability of Prelinks to the Event Organiser, whether in contract, tort (including negligence) or otherwise in connection with these Terms, the App, or the Service, shall in no circumstances exceed a sum equal to:
      1. The amount paid or received through the Service by the Event Organiser in the immediately preceding twelve month period; or
      2. If the Event Organiser has not been an account holder with the Service for a full twelve months, a pro rata amount equivalent to what would have been paid over a full twelve months if the Event Organiser continued to pay and receive the Service at the same average rate as it had done previously.
    3. Prelinks is not responsible in contract or in tort for the unauthorised access to, or alteration, theft or destruction of emails, files, programs, or information of the Event Organiser by any person through accident or by fraudulent means of devices, even if such access occurs as a result of Prelinks’ own negligence.
    4. Prelinks accepts no responsibility for misused Event Organiser accounts. Prelinks is not liable for losses incurred due to the misuse of an account by an Event Organiser or any other party, whether such loss is personal to that Event Organiser or to any other Event Organiser. This includes but is not limited: incorrect withdrawal of funds, provision of incorrect Event or Ticket information or pricing and other general misuse of the account.
    5. The exclusions in this clause 11. shall apply to the fullest extent permissible at law, but Prelinks does not exclude liability for:
      1. death or personal injury caused by its negligence;
      2. fraud or fraudulent misrepresentation; or
      3. any other liability which may not be excluded by law.
  1. 13.Termination
    1. Either party may terminate these Terms immediately by notifying the other that these Terms are terminated.
    2. On termination of these Terms by either party pursuant to clause 12.1.:
      1. all rights granted to the Event Organiser under these Terms shall cease;
      2. the Event Organiser shall cease all activities authorised by these Terms; and
      3. the Event Organiser shall immediately destroy or return to Prelinks (at Prelinks’ option) all copies of any Content or other materials which they hold in relation to the App or Service.
    3. Any provision of these Terms which expressly or by implication is intended to come into or continue in force on or after termination of these Terms shall remain in full force and effect.
  1. 14.Waiver

Failure or neglect by Prelinks to enforce at any time any of the provisions hereof shall not be construed nor shall be deemed to be a waiver of Prelinks’ rights hereunder nor in any way affect the validity of the whole or any part of these Terms nor prejudice Prelinks’ rights to take subsequent action.

  1. Assignment
    1. Neither these Terms nor the benefit of the Service may be assigned or transferred by the Event Organiser whether voluntarily or involuntarily or by operation of law, in whole or in part, to any party without the prior written consent of Prelinks, and Prelinks reserves the right to charge for any time or costs incurred by its staff in so doing. No such assignment by the Event Organiser howsoever occurring shall relieve the Event Organiser of their obligations hereunder.
    2. Prelinks is fully entitled to assign or transfer these Terms of its Service at any time.
  1. 16.Notices
    1. Any notice required or permitted under these Terms or required by statute, law or regulation shall (unless otherwise provided) be in writing and shall be delivered in person, or sent by registered mail or air mail as appropriate, properly posted and fully prepaid in an envelope properly addressed to Prelinks as follows:

JDL Tech Ltd.

Prelinks HQ

81 Palace Gardens Terrace

London

W8 4AT

or to such other address as may from time to time be designated by notice set out via the Service or otherwise notified to the Event Organiser. Prelinks may at its sole discretion notify Event Organisers of any matter by displaying a message via its Service.

    1. Any such notice shall be in the English language and shall be considered to be received within seven days after it was sent in the manner hereinbefore provided.
  1. 17.Invalidity
    1. If at any time any provision of these Terms is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, that shall not affect or impair:
      1. the legality, validity or enforceability in that jurisdiction of any other provision of these Terms; or
      2. the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of these Terms.
  1. 18.Agreement

These Terms supersede any arrangement, understanding, promises or agreements made or existing between the parties hereto prior to these Terms in respect of the Service and constitutes the entire understanding between the parties hereto regarding the same. Except as otherwise provided herein, no addition, amendment to or modification of these Terms shall be effective unless it is in writing and signed by and on behalf of both parties.

  1. Law and Jurisdiction

These Terms shall be governed and construed in according with English law and parties hereby to submit themselves to the exclusive jurisdiction of the English courts in respect of any claim (including non-contractual disputes or claims).

  1. 20.Third Parties

Nothing in these Terms confers or purports to confer on any third party any benefit of any right to enforce these Terms pursuant to the Contracts (Rights of Third Parties) Act 1999.